Customer Support Contact

Alexa’s will provide a Customer Support Contact for discussing any questions Customer may have and finalizing planning details leading up to the event.

Customer Responsibilities

Customer is responsible for the following:

To pay all monies due according to the Payment Schedule provided below.

Payment Schedule

Payment can be made by check or credit card. The payment schedule is as follows:

On Signing this Agreement: $1000.00 deposit is due. This deposit is collected in order to reserve the date for the event upon signing this agreement and is not refundable.

Two weeks Before the Catering Event: An invoice will be prepared for the final Estimated Catering.

One week Before the Catering Event: Payment for the final invoice balance and any other elements that may have been added in the final week will be prepared and is payable.

Final Attendee Count

The final attendee count is due to Alexa’s two weeks before the Catering Event. This information will be used to calculate the Final Pricing.

Cancellation by Customer

Cancellation payments and fees are stated according to our return policy.

Serving Alcohol

Alexa’s Catering has all the required State permits, licenses and insurance to provide and serve alcohol.

Choosing Alexa’s Catering to provide your alcohol releases you from:

1. Buying a one day insurance policy that is required at some sites

2. Limits your personal liability

3. Insures that you will be meeting the requirements of the site with permits, licenses and insurance

Alexa’s reserves the right to discontinue serving a guest alcoholic beverages if the guest appears intoxicated. Alexa’s reserves the right to check for current identification while serving alcohol at your event. Our goal is to have a safe and fun event.

Damage

Alexa’s assumes no responsibility for any damage to or loss of equipment, facilities, merchandise, furniture, clothing, or other valuables belonging to the venue or to Customer prior to, during, or after the event unless the damage or loss was caused by the willful negligent actions of conduct of Alexa’s Catering or its employees.

Alexa’s assumes no responsibility under any circumstances for the conduct of guests, members, or third parties hired to provide services.

Limitation of Liability

In any event, the maximum of Alexa’s liability for any claims that are permitted is limited to the lesser of actual damages or the amount of the Final Pricing.

Insurance

Alexa’s maintains a 2 million dollar general liability insurance policy.

Rentals and additional staffing costs

If there is breakage on the part of the client or guests at the event or additional rentals are ordered after payment, we will rebill after the event. If our staff has worked longer hours than quoted on the final invoice, then we will re-bill after the event.

Security Policy

You can shop at alexascafe.com with confidence. We have partnered with Authorize.Net , a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.

The company adheres to strict industry standards for payment processing, including:

128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

Industry leading encryption hardware and software methods and security protocols to protect customer information.

Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

For additional information regarding the privacy of your sensitive cardholder data, please read the Authorize.Net Privacy Policy.

AlexasCafe.com is registered with the Authorize.Net Verified Merchant Seal program.

Return Policy

The $1000.00 deposit collected to reserve the event date upon signing of contract is non-refundable. If cancellation occurs within 30 days of the Event, then all monies due will be required, based on the last written estimate, as the date, vendors, staffing and food has all been organized and is in place for the Event.